Garner, T. I., Safir, A., & Schild, J. (2020). Changes in consumer behaviors and financial well-being during the coronavirus pandemic: results from the U.S. Household Pulse Survey. Monthly Labor Review, 1–21.

Tanner, J. & Raymond, M.A. (2016). Principles of marketing.Open Textbooks for Hong Kong. Licensed under a Creative Commons by-nc-sa.  Read online at:

       Read Chapter 3 and Chapter 4

Moura, T. (2020, June 16). Human personality: Understanding the “Big 5” Model. [Video] Tedtalk. Retrieved from 

In the reading for unit three, you will learn about consumer buying behavior, business buying behavior and the similarities and differences between the two. Chapter Three discusses the consumers’ decision-making process and examines the situational, personal, psychological and societal factors that influence their buying decisions. Chapter Four provides an overview of business to business buying behavior. Topics discussed include ways B2B markets differ from B2C markets, types of B2B buyers, buying centers, and stages of the B2B buying process. The chapter wraps up with a discussion of international B2B markets, e-commerce and ethics in the B2B market. The combination of both provides marketers with a thorough understanding of buying behavior. You are also provided with a video of the Big 5 Model. Think about how understanding consumer behaviors can help marketers successfully target to their consumers personality type.

Learning Journal

This is where you record your activities during the course. Only you and your instructor can view your Learning Journal.

The theme of Unit 3 is buyer behavior. Make a journal entry that answers the following question: How do culture, personality, and experience influence buyer behavior in your country?